What is your shipping Policy?
FOR PRINTS
Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order Type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
Note: Orders placed after 10 AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
How much does the shipping cost?
The shipping price is calculated based on weight coefficient of each item.
FREE SHIPPING FOR ORIGINALS & LIMITED EDITIONS.
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for originals and limited editions is free within the continental United States. For international shipping, please contact us for a quote.
FINE ART TEXTILES
Fine art textiles are produced on demand and are considered custom items. These products cannot be returned or exchanged unless they arrive damaged. Please contact Allison for support if there is an issue with your order.
Shipping Information for Fine Art Textiles
Fine art textiles are produced on demand and ship directly from the supplier. Each piece is printed, finished and packaged specifically for your order. Production times typically range from 1 to 3 business days. Once your order has been completed and dispatched, tracking information will be provided.
Shipping times vary based on the destination and the carrier used by the supplier. Most United States orders arrive within 4 to 7 business days after dispatch. International delivery times vary and may require additional time for customs processing.
Fine art textiles may ship separately from other items in your order. Originals, limited editions and prints are fulfilled from different locations and will arrive on different timelines.
If your textile arrives damaged, please contact Allison for support.
When will I recieve my order?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
Can I ship to CANADA / INTERNATIONAL / APO / FPO addresses?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. Originals may ship UPS ground.
What is your Policy on Returns / Exchanges / Refunds?
All original artwork and embellished limited editions are final and cannot be returned or exchanged. For printed items, we will provide a no charge replacement or refund for any quality issues for printed items. We may request to have the printed item presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any print orders damaged in shipping. For a printed item refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
For print-on-demand items (e.g., embellished prints, canvas wraps, or merchandise), defective or damaged items may be eligible for a replacement or refund through our print partner, Gooten. If you receive a damaged item, please contact us within 7 days of delivery with photos and a description.
Can I cancel my order?
Unless your order has already gone into production or an original has been shipped, you can cancel it. Please contact us as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement for a printed item, please contact us here.
Who to contact?
You can reach out at any time by sending us a message here.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
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